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robert greene's avatar

After reading this report its time to make New Year's Resolutions

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John J. Dalton, FHFMA's avatar

Sadly, you are preaching to the converted. However, we must continue to advocate for constructive change that will benefit future generations of Americans. Despite having the best-equipped hospitals and most thoroughly trained physicians, American healthcare is the worst value in the developed world. Shame on us!

I learned Juran's approach to continuous process improvement in the early '60s and have been applying it ever since. He and Deming were rivals, both active into their 90s, but to me their approaches were quite similar: reduce variations. What gets measured and monitored gets managed.

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